1502, 2015

Brains! The zombie apocalypse happened, but nobody noticed.

By |February 15th, 2015|Business Process, Channel|0 Comments

The last number of years of recession merde have yielded us some strange phenomena… companies and their employees seem to have become stupider (maybe the ones I deal with) and the average amount of people with a “can’t do” attitude to customer service has gone through the roof.

It is my sincere belief that the zombies came to conquer the world in about 2010 and starved to death. Perhaps they started with the IT Channel and couldn’t find any brains… […]

502, 2015

Smart Creatives – the death of business process but saviours of customer experience

By |February 5th, 2015|Grinds my Gears|0 Comments

Happy New Year, yes it is February… believe it or not I’ve written or semi-written several New Year blog articles, but here at Unleashed we’ve had a crazy beginning to 2015 and for me personally.

Finding something to write about and be relatively quick and fluid, isn’t something that often comes naturally (quite usually when I don’t have much to rant about). So I apologise for my untimely response to the festivities of the New Year.

Sometimes I wonder about the perception of time – in many respects I feel as if I’ve got to the beginning of February from before Christmas relatively effortlessly and can’t believe how quick things have gone.

However, that’s possibly because at work, we’re really busy and lots of cool things happening – hopefully quite a few happy customers old and new and we’re working with some really fantastic new suppliers that we still haven’t had time to update the website about. Maybe these are growing pains?… […]

512, 2014

The Microsoft Exchange Nightmare before Christmas part 3

By |December 5th, 2014|Grinds my Gears|0 Comments

This blog continues on from part one and part two of my Microsoft Exchange nightmare…


312, 2014

The Microsoft Exchange Nightmare before Christmas part 2

By |December 3rd, 2014|Grinds my Gears|0 Comments

Following on from my previous woes of an Microsoft Exchange breakdown, I become further frustrated with the poor help I get from Microsoft and still don’t get an answer why the online mailbox repair tool doesn’t work […]

312, 2014

The Microsoft Exchange Nightmare before Christmas part 1

By |December 3rd, 2014|Grinds my Gears|0 Comments

I always thought I had good Microsoft Exchange skills, it’s bread and butter really – installations, migrations and upgrades, with a bit of support here and there. I know what I need to know and know it pretty well. I’ve always assumed that there was a safety net for any IT guy, I really thought that would be manufacturer support until I had cause to cash in a Microsoft support credit this week. Not only did I find that safety net didn’t exist, I also found my skills were beyond that of the people Microsoft use and the Microsoft people don’t even work for Microsoft!… […]

112, 2014

Ten Reasons Why You Need a Remote Working Strategy

By |December 1st, 2014|Collaboration, Smarter Working, Unified Communications|0 Comments

So you’ve decided as a business that you’re going to set a policy that allows your workforce to be flexible where and when they work. The policies are written, you’ve communicated to the workforce all the different aspects of the policy. You’ve been clear that remote working is different from working from home (as you’ll have to send the Health and Safety people out) and you’re going to treat your people like adults and in return for the trust they have to become results based.

Great start! Did you speak to your IT Department or providers? No? Oh! You should have really thought this thing through a bit more strategically… […]

1911, 2014

A Gateway to Smarter Working – The New Cisco BE6000S

By |November 19th, 2014|Smarter Working, Unified Communications|0 Comments

As an avid Cisco follower and yet another company I have a love-hate relationship with, I am rather excited about their latest SMB product.  In Cisco terms this would be called a ‘mid-market’ product.

Finally after the mass cull of SMB products they’ve had – most of which were getting to a good level of maturity, they have listened to those of us who listen to our customers.  Especially here in the UK… […]

1611, 2014

Home Working vs Smarter Working

By |November 16th, 2014|Solutions, Technology, Unified Communications|0 Comments

In June the Office of National Statistics published data for home working showing that 4.2m people currently are classed as home workers, which is nearly 14% of the workforce.  In addition of that 4.2m, 2.7m use their home as a base to then go out from work other locations.  Flexible Working is sometimes being used as an interchangeable term with Smarter Working – however is more entwined with your employees rights to request flexible working hours as-well-as some degree of home working.

A lot of businesses are branding their flexible working efforts as Smarter Working, where employees are being encouraged to work from different spaces – particularly prominent in the media and creative industries.  One has to really consider that if you’re re-branding the name of an employee right to something slightly different, then are you really trying to blur the lines a bit! […]

311, 2014

Unleashed IT is now known as Unleashed

By |November 3rd, 2014|Uncategorized|0 Comments

You may think that it is only two letters, but changing from being Unleashed IT to Unleashed has been a big move for us.

I used to think having the description of what your company does in its name is great – Joe Blogs Plumbing or A.N.Other Construction – you’ll never question what they do.

However, what […]

2610, 2014

So you think your IT department is rubbish? – IT’s everyone’s responsibility

By |October 26th, 2014|Solutions, Unleashed|Comments Off

Last week I blogged about the relationship between IT and the rest of the company getting to the point where in many organisations the IT function refers to the rest of the company as “the business”. Whilst there are myriad reasons for this – I personally blame ‘best practice’, ITIL and outsourcing as key drivers. I believe that we need to go back to the good old days of where IT departments and IT leadership is shaped to analyse, support and improve a business… […]