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27 10, 2015

Good business technology is always reassuringly expensive

By | 2016-10-26T08:45:49+00:00 October 27th, 2015|Infrastructure, IT Consultancy, Technology|0 Comments

There's a reason we love certain technology products, the sleek designs of Apple; the latest Microsoft in-house products such as the Surface Pro 4 and the Surface Book. The consumerisation of IT Well-thought-out design can command a premium and drive people to stand in queues overnight at Apple's flagship stores. In the IT world we [...]

21 09, 2015

How to Create a Data Protection Policy

By | 2017-04-07T10:23:32+00:00 September 21st, 2015|Big Data, Business Continuity, Business Process, Disaster Recovery|0 Comments

Data protection is high on everyone’s wish list – particularly when we are hearing of the sudden outbreak of data leakages recently. One thing you have to bear in mind is that data security is not the sole responsibility of the IT department; it is a whole business function. You have to marry the value [...]

5 09, 2015

Do consultants borrow your watch to tell you the time?

By | 2016-10-26T08:45:58+00:00 September 5th, 2015|IT Consultancy|0 Comments

Age, experience, hindsight – they are all a funny thing. Back in my youth, I’d have laughed quite hard at businesses that would bring in consultants to tell them facts they already know or even facts that should be blatantly obvious. As I’ve become older, more experienced, perhaps a bit jaded to the insanity I [...]

22 07, 2015

Directors, you’re crushing your IT Managers

By | 2016-10-26T08:46:00+00:00 July 22nd, 2015|IT Consultancy|0 Comments

” I have crushing responsibility but inadequate resources and no authority to implement change.” – Trevor Pott I’ve been dwelling on quite a number of things I’ve read of late.  As many of you may have read, I’m like the Stig of the IT Management world, the tame IT Manager.  It may be that MBA [...]

7 07, 2015

When did IT become all about Technology and nothing about Information?

By | 2016-10-26T08:46:00+00:00 July 7th, 2015|IT Consultancy|0 Comments

People have probably heard this a lot from me in recent weeks. It’s a rant that’s really grinding my gears for a while and really my biggest bugbear of what IT has become. When I try and articulate what we do, my thoughts always go back to the good old days of IT.  Where the [...]

1 05, 2015

Using IT to Beat the Big Guys

By | 2016-10-26T08:46:05+00:00 May 1st, 2015|Solutions, Unleashed|0 Comments

It’s a little known fact that I have bragging rights that I conducted some of the UK’s first research into Shared Services. Now if you’re a small or medium business, then that’ll mean nothing to you and also negate any bragging rights I have about it. Indeed, but what I learnt during my time on [...]

27 03, 2015

Help: is a four letter word

By | 2016-10-26T08:46:09+00:00 March 27th, 2015|Channel, Grinds my Gears|0 Comments

Those of you that follow my blog have probably realised that I have a lot of peeves, in fact I wouldn’t have a Peter Griffin like blog category called, ‘Grinds my Gears’ if I didn’t. Blogging isn’t necessarily a tool solely to name and shame those who have wronged you either (unless it’s Microsoft). I [...]

15 02, 2015

Brains! The zombie apocalypse happened, but nobody noticed.

By | 2016-10-26T08:46:10+00:00 February 15th, 2015|Business Process, Channel|0 Comments

The last number of years of recession merde have yielded us some strange phenomena… companies and their employees seem to have become stupider (maybe the ones I deal with) and the average amount of people with a “can’t do” attitude to customer service has gone through the roof. It is my sincere belief that the [...]

5 02, 2015

Smart Creatives – the death of business process but saviours of customer experience

By | 2017-04-07T12:16:44+00:00 February 5th, 2015|Grinds my Gears|0 Comments

Happy New Year, yes it is February… believe it or not I’ve written or semi-written several New Year blog articles, but here at Unleashed we’ve had a crazy beginning to 2015 and for me personally. Finding something to write about and be relatively quick and fluid, isn’t something that often comes naturally (quite usually when [...]

1 12, 2014

Ten Reasons Why You Need a Remote Working Strategy

By | 2016-10-26T08:46:12+00:00 December 1st, 2014|Collaboration, Smarter Working, Unified Communications|0 Comments

Remote workers So you’ve decided as a business that you’re going to set a policy that allows your workforce to be flexible where and when they work. The policies are written, you’ve communicated to the workforce all the different aspects of the policy. You’ve been clear that remote working is [...]

19 11, 2014

A Gateway to Smarter Working – The New Cisco BE6000S

By | 2016-10-26T08:46:12+00:00 November 19th, 2014|Smarter Working, Unified Communications|0 Comments

As an avid Cisco follower and yet another company I have a love-hate relationship with, I am rather excited about their latest SMB product.  In Cisco terms this would be called a ‘mid-market’ product. Finally after the mass cull of SMB products they’ve had – most of which were getting to a good level of [...]

26 10, 2014

So you think your IT department is rubbish? – IT’s everyone’s responsibility

By | 2016-10-26T08:46:14+00:00 October 26th, 2014|Solutions, Unleashed|Comments Off on So you think your IT department is rubbish? – IT’s everyone’s responsibility

Last week I blogged about the relationship between IT and the rest of the company getting to the point where in many organisations the IT function refers to the rest of the company as “the business”. Whilst there are myriad reasons for this – I personally blame ‘best practice’, ITIL and outsourcing as key drivers. [...]

19 10, 2014

IT and ‘The Business’ – I thought we were on the same side

By | 2016-10-26T08:46:14+00:00 October 19th, 2014|Grinds my Gears, Technology|Comments Off on IT and ‘The Business’ – I thought we were on the same side

Do you remember the good old days of the Information Technology? Nope, me neither, what it must have been to work in an era when computers were the size of rooms and you had to have a certain type of shirt to work with them and a pocket protector for your pens. In the early [...]

21 05, 2014

Swimming in the Channel: Customers Matter

By | 2017-04-07T10:27:12+00:00 May 21st, 2014|Channel, Grinds my Gears, Unleashed|Comments Off on Swimming in the Channel: Customers Matter

I’ve had a few struggles with Dell lately, they’ve shifted my account to the same call centre that calls me up at night asking if I want insurance (okay, not quite, but nearly!). I closed my account and then received a phone call from our former account manager attempting to get me to talk to [...]

15 05, 2014

Swimming in the Channel: The Disconnected world of IT

By | 2016-10-26T08:46:14+00:00 May 15th, 2014|Channel, Grinds my Gears, Solutions|Comments Off on Swimming in the Channel: The Disconnected world of IT

Technology can be (on some days) be the greatest profession to be in, the thrill of solving problems, making processes more efficient, speeding things up and generally making the world an easier and better place is what gives most us (decent) IT people a buzz… […]