What are Telephone Systems, Unified Communications and Collaboration Systems?
A good old fashioned telephone system used to just provide a dial tone, perhaps some element of voicemail and not much more. As computers became paired with telephone systems, the evolution changed them to become Unified Communication systems, usually running over Voice-over-IP requiring only a single network in an organisation along with extras such as video calling, computer calling and integration with tools such as email.
These days, we’re talking much more about Collaboration, where your telephone system can enable your workforce to work from anywhere, share screens, carry out video calls, click one button to call their customers and see records as customers call in. It’s all about working more fluidly and from anywhere – not just in the office.
Your phones ring, your clients get through and your organisation functions well. Many businesses don’t consider how much productive time is lost through travelling to internal meetings, what can be achieved from instant messaging and video calling. Far from being gimmick these tools enable flexible working in your organisation, reduce costs and allow for better creativity and a happier workforce.
Just because you’ve invested in flexible working doesn’t mean you’re not still in control. Unleashed can provide systems that monitor and log activity against customer and supplier records, give clear management information and ensure that working from home, doesn’t become synonymous with washing the car.