Channel

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27 03, 2015

Help: is a four letter word

By |2016-10-26T08:46:09+00:00March 27th, 2015|Channel, Grinds my Gears|0 Comments

Those of you that follow my blog have probably realised that I have a lot of peeves, in fact I wouldn’t have a Peter Griffin like blog category called, ‘Grinds my Gears’ if I didn’t. Blogging isn’t necessarily a tool solely to name and shame those who have wronged you either (unless it’s Microsoft). I [...]

15 02, 2015

Brains! The zombie apocalypse happened, but nobody noticed.

By |2016-10-26T08:46:10+00:00February 15th, 2015|Business Process, Channel|0 Comments

The last number of years of recession merde have yielded us some strange phenomena… companies and their employees seem to have become stupider (maybe the ones I deal with) and the average amount of people with a “can’t do” attitude to customer service has gone through the roof. It is my sincere belief that the [...]

21 05, 2014

Swimming in the Channel: Customers Matter

By |2017-04-07T10:27:12+00:00May 21st, 2014|Channel, Grinds my Gears, Unleashed|Comments Off on Swimming in the Channel: Customers Matter

I’ve had a few struggles with Dell lately, they’ve shifted my account to the same call centre that calls me up at night asking if I want insurance (okay, not quite, but nearly!). I closed my account and then received a phone call from our former account manager attempting to get me to talk to [...]

15 05, 2014

Swimming in the Channel: The Disconnected world of IT

By |2016-10-26T08:46:14+00:00May 15th, 2014|Channel, Grinds my Gears, Solutions|Comments Off on Swimming in the Channel: The Disconnected world of IT

Technology can be (on some days) be the greatest profession to be in, the thrill of solving problems, making processes more efficient, speeding things up and generally making the world an easier and better place is what gives most us (decent) IT people a buzz… […]

12 05, 2014

Swimming the Technology Channel Continued: Integrity

By |2016-10-26T08:46:15+00:00May 12th, 2014|Channel, Grinds my Gears|Comments Off on Swimming the Technology Channel Continued: Integrity

It’s funny, on many occasions I struggle to come up with blog topics then a series of events – or a debacle, usually (in my case) with a large company will lead to the inspiration. My saga with Dell continues – and unfortunately it doesn’t get any better for them either… […]

11 05, 2014

IT’s sink or swim when you’re in the Technology Channel

By |2016-10-26T08:46:16+00:00May 11th, 2014|Channel, Grinds my Gears|Comments Off on IT’s sink or swim when you’re in the Technology Channel

IT Managers must think life in the “channel” is easy, we rock up, shout a vendors name over-and-over again and get our deal registration to block out our competitors and bobs you’re uncle, you’ve got an order based on the fact you were first past the post and all you did was repeat a manufacturers [...]

2 05, 2014

To hell with Dell?

By |2016-10-26T08:46:16+00:00May 2nd, 2014|Channel, Grinds my Gears|Comments Off on To hell with Dell?

Okay, there will be NO blog this week. I’m far too angry. I’m far too angry to tell you that on the back of an excellent result in our last financial year, phenomenal growth and a general good vibe returning to the economy and even though we’ve grown our business with Dell, we’re being sent [...]