strategy

/Tag: strategy
5 02, 2015

Smart Creatives – the death of business process but saviours of customer experience

By |2017-04-07T12:16:44+00:00February 5th, 2015|Grinds my Gears|0 Comments

Happy New Year, yes it is February… believe it or not I’ve written or semi-written several New Year blog articles, but here at Unleashed we’ve had a crazy beginning to 2015 and for me personally. Finding something to write about and be relatively quick and fluid, isn’t something that often comes naturally (quite usually when [...]

1 12, 2014

Ten Reasons Why You Need a Remote Working Strategy

By |2016-10-26T08:46:12+00:00December 1st, 2014|Collaboration, Smarter Working, Unified Communications|0 Comments

Remote workers So you’ve decided as a business that you’re going to set a policy that allows your workforce to be flexible where and when they work. The policies are written, you’ve communicated to the workforce all the different aspects of the policy. You’ve been clear that remote working is [...]

26 10, 2014

So you think your IT department is rubbish? – IT’s everyone’s responsibility

By |2016-10-26T08:46:14+00:00October 26th, 2014|Solutions, Unleashed|Comments Off on So you think your IT department is rubbish? – IT’s everyone’s responsibility

Last week I blogged about the relationship between IT and the rest of the company getting to the point where in many organisations the IT function refers to the rest of the company as “the business”. Whilst there are myriad reasons for this – I personally blame ‘best practice’, ITIL and outsourcing as key drivers. [...]

19 10, 2014

IT and ‘The Business’ – I thought we were on the same side

By |2016-10-26T08:46:14+00:00October 19th, 2014|Grinds my Gears, Technology|Comments Off on IT and ‘The Business’ – I thought we were on the same side

Do you remember the good old days of the Information Technology? Nope, me neither, what it must have been to work in an era when computers were the size of rooms and you had to have a certain type of shirt to work with them and a pocket protector for your pens. In the early [...]

21 05, 2014

Swimming in the Channel: Customers Matter

By |2017-04-07T10:27:12+00:00May 21st, 2014|Channel, Grinds my Gears, Unleashed|Comments Off on Swimming in the Channel: Customers Matter

I’ve had a few struggles with Dell lately, they’ve shifted my account to the same call centre that calls me up at night asking if I want insurance (okay, not quite, but nearly!). I closed my account and then received a phone call from our former account manager attempting to get me to talk to [...]

15 05, 2014

Swimming in the Channel: The Disconnected world of IT

By |2016-10-26T08:46:14+00:00May 15th, 2014|Channel, Grinds my Gears, Solutions|Comments Off on Swimming in the Channel: The Disconnected world of IT

Technology can be (on some days) be the greatest profession to be in, the thrill of solving problems, making processes more efficient, speeding things up and generally making the world an easier and better place is what gives most us (decent) IT people a buzz… […]

24 03, 2014

What Makes an IT Manager?

By |2016-10-26T08:46:16+00:00March 24th, 2014|Solutions, Unleashed|Comments Off on What Makes an IT Manager?

I frequently tell people the answer to this question is a little bit geek, a little bit facilities manager, a little bit office manager, a little bit quality manager, a fair bit project manager and a lot perfectionist (when budgets permit). The best IT Managers are also highly adept business consultants, who know more about [...]

3 05, 2013

Top Ten Considerations when Moving to the Cloud

By |2016-10-26T08:46:23+00:00May 3rd, 2013|Infrastructure, Solutions|Comments Off on Top Ten Considerations when Moving to the Cloud

Over the last few weeks I’ve been on a rather grand tour of the UK, perhaps not that grand if you’d seen the hotels … there is a recession on you know. However, I’ve been out with a lot of IT managers, talking about their problems and helping them develop solutions to various issues and [...]