IT Support

Are you a company based in Glasgow, Edinburgh, Cumbria, Manchester or surrounding areas? Then Unleashed has an IT Support plan to suit your needs and requirements.

The more IT users you have, the more complex your IT Systems become, and the more you need IT Support. Computer systems are software and hardware driven and things do go wrong. Especially, at the wrong time and always when you are on a deadline or trying to get out the office! That is why Unleashed offer IT Support Services or as we like to call it Support for IT.

No two businesses are the same. For that reason, we offer a more tailored approach to IT Support. This enables us to design a package to meet your business needs and requirements. To enable us to get it right, we use our Unleashing Process which is our methodology to a consultative approach. This process of iteration, means you get the level of IT to support that your business requires. At a price, you want to pay.

Unleashed believes, businesses spend too much time focussing on looking after IT equipment and training people. Rather than focus on what the IT systems should be doing, which is supporting the business.

In short, you should be Structuring your business into delivering its core activities. Rather, than developing a resource to support administrative functions.

Many businesses are now adopting a Managed Services model. This means a business chooses to outsource day-to-day responsibilities of functions as a means to improve operational efficiency. More importantly, to reduce cost.

There are a variety of options and scopes for this type of service. But the main aim is to have a predictable monthly cost for the function that is managed.

IT Support is a very popular managed services agreement. It means you get all the expertise, without the cost of staff development. In fact, you normally get a team of highly skilled technicians for the price of one member of staff.

Just as your core competence is key to ensuring your company grows, an outsourcer, such as Unleashed, specialises in technology and the associated administration of it. Because this is their core business, they can develop more specialist staff. Therefore you get better capability than you could develop internally. With spreading expensive resource amongst multiple clients, you benefit from dedicated experts. So, you get skills that you wouldn’t necessarily be able to develop internally or afford otherwise.

Unleashed offer local IT support services – for more details about your local area:

IT Support for Glasgow and the West Coast of Scotland >

IT Support For Edinburgh and the East Coast of Scotland >

IT Support for Cumbria and North West England >

IT Support for Manchester and North East England >

Unleashed don’t advocate for a moment that larger businesses should eliminate their IT Managers or Directors. We believe that the management of managed services contracts should be taken care of internally. The internal expertise of the company and managing the interface between in-house requests and requirements is a very important role.

For smaller businesses, Unleashed work with the company in identifying staff members who are currently the go-to guys and gals for tech advice. We can then work and develop them into the organisation’s future IT Manager as the business grows.